Call center software platform that manages large volumes of inbound or outbound calls with a range of tools and features to optimize customer interactions, streamline call routing, and improve overall efficiency.
Embrace the future of customer service with our ACOUP call center software, a solution designed to redefine your customer service experience. Elevate your business, empower your agents, and exceed customer expectations with a solution that leads the way in innovation and performance.
 On-premise Call Centre |
Cloud Call Centre |
|
|---|---|---|
|
Setup |
Time-consuming, requires specialists from multiple IT domains. High cost due to hardware and licensing. | Easy, Cost effective |
| Scalablity | Difficuly to scale, Cost increases while scaling | No hardware cost to scale, Frequent auto updates |
| Integartion | Limited | Flexible and variety of integration options |
| Management & IT support | Business responsibility | Vendors responsibility |
| Flexibility | Agents can not work remotely | Agents can work from any where |
| Security | Less secure | Multi level security |
Live dashboards are a powerful tool for visualizing and monitoring real-time data from various sources. They provide at-a-glance insights and enable quick decision-making. Live dashboards provide real-time insights into call center activities, allowing supervisors and managers to monitor ongoing operations as they happen.
An outbound call is initiated automatically to a list of phone numbers depending on specific pre-configured parameters.
Connecting your new or existing office phone number to our application is a seamless integration with our cloud-based infrastructure.
Enjoy the flexibility of video calling across various devices, no matter whether you're on your desktop, laptop, tablet, or smartphone.
Custom call center reports offer businesses the ability to gain deeper insights into their operations, make data-driven decisions, and enhance overall efficiency.
Our security features help you protect customer data, maintain trust, comply with regulations, and safeguard the overall well-being of the organization.
Our application comes with an in-built CRM system to offer various advantages. Users can perform CRM tasks without switching between applications, streamlining workflows and reducing the need for manual data entry across multiple systems.
WebRTC phones is an integral part of our application, it enables users to make encrypted secure voice and video calls directly from web browsers.
API integration facilitates the seamless connection between different software systems, allowing them to communicate and share data in real-time.
API integration ensures that data is synchronized across multiple applications or platforms, preventing discrepancies, and maintaining consistency. We provide API integration capability all major applications and to your in-house developed CRM as well.
