Acoup’s BPO call center management ensures effective operations on your behalf, delivering high-quality customer service while optimizing resources and achieving your business goals. Experts in forecasting, scheduling, queue management, agent training and mentoring, ensuring customer contacts are handled professionally and efficiently Award Winning leaders in staffing, technology, processes, and performance metrics.

Inbound

Managing your incoming calls, sales enquiries, social media enquiries, help desk in a professional manner with measured metrics

Outbound

Our Agents Make outbound calls to contact potential customers/ new business development and after sales. Suitable for mystery shopping, Customer retention and market research.

Blended

Effective for whole customer journey after sales, contracts management , invoice and collections, and help desk and ongoing support.