We are looking for a professional and experienced Senior Customer Service Officer to join an industry leader in domestic services in the UAE. The successful candidate will manage a high volume of administration, communicating with both management and clients, ensuring continual improvement in customer satisfaction. 

Responsibilities: 

• Supervise and monitor daily operations within the contracts department.
• Effectively train, mentor and support contracts administrators & front of house staff in effective data entry and contracts management flow. 
• Ensure given KPIs are achieved and maintained.
• Prepare weekly, monthly, quarterly and annual reports for senior management on the status of current contracts & payment or as requested. 
• Provide service delivery assurance to ensure maximum service availability and performance. 
• Propose different solutions outside of set parameters to address more complicated, day-to-day problems with contracts, service lines, markets, sales processes, or customers. 
• Building the subject matter expertise within the function and provide resources into approved contracts whilst maintaining operational coverage and efficiency.

Job Qualifications 

• Bachelor's Degree
• at least 2+ years experience in UAE
• Confident communicator with excellent conflict resolution ability 
• Sharp eye for attention to detail 

Company Benefits:

• Fully funded Employment Visa, EID and Medical Insurance
• Gratuity at the end of your service
• 30-days paid vacation and flight ticket allowance annually
• Professional and executive offices, 1-minute walk from metro stations