We are looking for a proactive and dynamic Customer Service Executive to manage client interactions, resolve issues, and ensure smooth service delivery. The ideal candidate will have a problem-solving mindset, work well under pressure, and collaborate effectively with internal teams to provide comprehensive support. This role requires strong communication skills, the ability to handle complaints professionally, and a proactive approach to improving customer satisfaction.

Key Responsibilities:

• Manage customer inquiries, complaints, and service requests efficiently, ensuring prompt resolution and customer satisfaction.
• Actively engage with customers in a fast-paced environment, providing professional and courteous support.
• Coordinate effectively with internal teams to ensure smooth service delivery and problem resolution.
• Proactively identify and resolve customer issues, demonstrating a problem-solving mindset.
• Maintain accurate records of customer interactions and follow up on pending matters to ensure closure.
• Collaborate with team members to enhance overall service quality, achieve performance targets, and provide comprehensive support in handling complex cases to ensure smooth operations.

Required Experience:

• Proven experience in customer service, preferably in the corporate or service industry.
• Prior experience handling heavy customer complaints, resolutions, and service coordination is a strong advantage.

Required Education & Qualification:      

• Bachelor’s degree in business administration, or a related field.
• Additional certifications in customer service or conflict resolution are a plus.

Skills Required:

• Strong problem-solving and conflict-resolution skills with the ability to think on your feet.
• Excellent communication and interpersonal skills to handle diverse customer interactions.
• Ability to multitask and work effectively in a fast-paced, high-pressure environment.
• Strong teamwork and coordination skills to collaborate efficiently with internal departments.