Job Title: Customer Happiness – Government Relations – Emirati Program

Job Description:

• Serve customers in a timely and professional manner, ensuring to deliver excellent customer service.
• Provide advice and guidance to the client to correctly answer their question.
• Ensure 100% data entry accuracy on all typing applications.
• Achieve monthly target of 250 applications.
• Guide and train new team members, set the role model example.
• Support when sick or annual leave leaves the rota short staffed, and ensure the customers are never waiting for staff.

Required Experience:

• At least 1-2 years’ experience in customer service and government relations

Required Education & Qualification:

• UAE National (Emirati passport holder)
• High school or Degree holder

Skills Required:

• Knowledge of UAE government processes and regulations.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• 100% accuracy data entry
• Ability to work collaboratively with teams and independently handle government process.

Any Additional Requirements:

• Strong communication skills both Arabic and English
• Excellent interpersonal and problem-solving skills