Job Title: Call Centre Representative/Sales

Location: Dubai, Sheikh Zayed Road.

Office Timing: 8:00am-5:00 Monday-Friday, 8:00am-12:30pm Saturday, Sunday Off. 

Type of Position: Full time .

Language Requirement: English CEFER Language B2

General Description

• Being successful with this application will enable you to join an industry leader in Domestic services here in Dubai. Joining our professional and experienced Sales Team where you can display your outstanding skills and competencies and grow and develop further with our excellent onsite training and mentoring. At HousekeepingCo, we nurture a family ethos, where we all work to support each other and provide the highest quality standard of Domestic Workers for our clients.

The Responsibilities

• Employ active listening skills to understand customer needs and concerns, providing personalized solutions and recommendations with a strong command of language skills, including proficiency in both English written and spoken.
• Effectively communicate complex information about products, services, and contractual details in a clear and understandable manner.
• Demonstrate adaptability and resourcefulness to handle various customer inquiries, concerns, and requests with professionalism.
• Utilize problem-solving skills to address customer issues, escalating to appropriate channels when necessary, and ensuring timely resolution.
• Stay updated on industry trends, product knowledge, and company policies to provide accurate and up-to-date information to customers.
• Efficiently manage and prioritize multiple tasks, balancing the needs of customers and meeting internal objectives.
• Proactively identify opportunities for upselling or cross-selling additional products and services to meet sales targets.
• Collaborate effectively within a team to facilitate successful sales transactions and maintain high levels of customer satisfaction throughout the process.
• Adhere to established Key Performance Indicators (KPIs) and targets, working towards and achieving set goals.

Job Requirements

• Bachelor’s degree holder (Preferred in Administration, Marketing, IT, Business Commerce, but not mandatory).
• Possess a proven track record with 2-3 years of experience in sales environments such as (Hospitality, Real Estate, Luxury Goods, Health Care, Banking, Travel and Tourism).
• Demonstrate a minimum of 4 years of experience in administration roles.
• Exhibit proficiency in English, equivalent to CEFER Language B2 level.
• Showcase strong skills in IT, including database management and Excel.

Company Benefits

• Fully funded Employment Visa, EID and Medical Insurance
• Gratuity at the end of your service
• 30-days paid vacation and flight ticket allowance annually
• Professional and executive offices, 1-minute walk from metro stations